Creating Change

Complaints: Anti-Discrimination, Government Accountability, Healthcare, Employment, Consumer


North­ern Ter­ri­to­ry Anti-Dis­crim­i­na­tion Commission

An inde­pen­dent body which han­dles com­plaints by peo­ple who have been unlaw­ful­ly dis­crim­i­nat­ed against in the North­ern Ter­ri­to­ry. Also pro­vides train­ing and edu­ca­tion about discrimination.

Web­site: https://​adc​.nt​.gov​.au/

Aus­tralian Human Rights Commission

An inde­pen­dent body which inves­ti­gates, research­es, and pro­motes aware­ness of dis­crim­i­na­tion and human rights com­plaints in Australia.

Web­site: https://​human​rights​.gov​.au/


Fair Work Ombudsman

An inde­pen­dent body which pro­vides train­ing and assis­tance to employ­ers and employ­ees, mon­i­tors the fol­low­ing of work­place laws, par­tic­u­lar­ly around pay and leave enti­tle­ments, and inves­ti­gates breach­es of the Aus­tralian Fair Work Act.

Web­site: https://​www​.fair​work​.gov​.au/

Fair Work Commission

A tri­bunal set up to resolve dis­putes about work­place relations.

Web­site: https://​www​.fwc​.gov​.au/

Health Care

North­ern Ter­ri­to­ry Health Care Com­plaints Commission

An inde­pen­dent body which inves­ti­gates com­plaints made about health, aged, and dis­abil­i­ty care ser­vices in the North­ern Territory.


Gov­ern­ment Accountability

North­ern Ter­ri­to­ry Ombudsman

An inde­pen­dent body which inves­ti­gates and resolves com­plaints about North­ern Ter­ri­to­ry Gov­ern­ment agen­cies, North­ern Ter­ri­to­ry local gov­ern­ment coun­cils, and the North­ern Ter­ri­to­ry Police.


Com­mon­wealth Ombudsman

An inde­pen­dent body which inves­ti­gates and resolves com­plaints about Aus­tralian Gov­ern­ment agen­cies, and some pri­vate industries.

Web­site: https://​www​.ombuds​man​.gov​.au/

North­ern Ter­ri­to­ry Office of the Chil­dren’s Commissioner

An inde­pen­dent body which inves­ti­gates com­plaints made about the ser­vices pro­vid­ed by the North­ern Ter­ri­to­ry Gov­ern­ment, includ­ing by Ter­ri­to­ry Fam­i­lies and Don Dale Youth Deten­tion Cen­tre, to children.

Web­site: https://​occ​.nt​.gov​.au/home


Telecom­mu­ni­ca­tions Indus­try Ombudsman

An inde­pen­dent body which can be used for resolv­ing com­plaints against phone or inter­net ser­vice providers.

Web­site: https://​www​.tio​.com​.au/

North­ern Ter­ri­to­ry Con­sumer Affairs

An inde­pen­dent body which assists peo­ple hav­ing issues with goods or ser­vices they have paid for, their res­i­den­tial ten­an­cies, or res­i­den­tial build­ing dis­putes.

Web­site: https://​con​sumer​af​fairs​.nt​.gov…

Aus­tralian Com­pe­ti­tion and Con­sumer Com­mis­sion (ACCC)

An inde­pen­dent body which mon­i­tors peo­ple and busi­ness­es fol­low­ing the rules of com­pe­ti­tion, fair trad­ing, and con­sumer pro­tec­tion under the Aus­tralian Com­pe­ti­tion and Con­sumer Act.

Web­site: https://​www​.accc​.gov​.au/

Finan­cial ser­vices (banks, insur­ance, Super etc)

Aus­tralian Secu­ri­ties and Invest­ments Com­mis­sion (ASIC)

An inde­pen­dent body which reg­u­lates Aus­tralian com­pa­nies, finan­cial mar­kets, and finan­cial ser­vices organisations.

Web­site: https://​asic​.gov​.au/

Aus­tralian Finan­cial Com­plaints Authority

An inde­pen­dent body that pro­vides con­sumers and small busi­ness­es with free and inde­pen­dent dis­pute res­o­lu­tion for finan­cial complaints

Web­site: https://​www​.afca​.org​.au/